Martin Luther King Jr. Didnt Wait to Fix Anything Essay

We have been taught at a young age to be obedient to the people that give us the rules. We are taught to follow those rules, and if we disobey those rules we shall be punished. Near the beginning of Dr. Kings letter, he mentioned the word, wait. He quotes, â€Å"Wait! It rings in the ear of every Negro with piercing familiarity, This Wait! has almost always meant Never. . . justice too long delayed is justice denied† (745). Martin Luther King and Stanley Milgram are correct in saying that there is a certain point that humans need to disobey to do good instead of evil. In Martin Luther King Jr.s Letter from Birmingham Jail, King discusses the injustice that was being done to the colored people. He writes on how action needed to be†¦show more content†¦King also mentioned how people categorized him as an extremist. He says that he â€Å"gradually gained a measure of satisfaction from the label† (750). He states that Jesus, Amos, John Bunyan, and Abraham Lincoln were extremist. Stanley Milgram writes about his shocking experiment in â€Å"Perils of Obedience.† Milgram writes on the behaviors that the people had during the experiment. Milgram had an experiment that involves two people. One person was a student and the other a teacher. The student was strapped into an electric chair and was required to answer certain questions. The teacher asked a certain word, and the student must know the pair that goes with it. If the student answered the question incorrectly, the teacher must shock the student. Each time the student answered a question incorrectly, the volts increase. Milgram was expecting the teachers to back out of the experiment once they saw the student in pain for the first time, but surprisingly enough, more than sixty percent of the teachers obeyed the experimenter and continued on with the experiment, reaching up to four-hundred-fifty volts. After three times of the four-hundred-fifty volt shock, the experiment was called to halt. Even though the teachers saw the students in agony, they somehow had the nerve to continue. Stanley writes on what emotion the teacher shows. â€Å"What is extraordinary,† Stanley writes, â€Å"is his apparent total indifference to the learner; he hardly takesShow MoreRelatedThoreau And King s Ideas On Civil Disobedience1267 Words   |  6 Pageshis case it was slavery, American Imperialism, and the Mexican-American War. Martin Luther King Jr. was born in 1929, 64 years after slavery was abolished, but America was still a racist country. A country made up of segregation of blacks from whites. In 1963 King wrote a letter while incarcerated defending his fellow African-American brethren for the strategy of nonviolent resistance to racism. Although Thoreau and King were two men born in different eras they had similar, and sometimes-differentRead MoreLangston Hughes Research Paper25309 Words   |  102 Pagesshort pieces so that embers would not fall on the floor and start a fire. Bitter over her failed marriage and tired after a long day at work, Carrie could become irritable and short-tempered. She often scolded Langston, and if he hung his head and didnt respond, she would add, Youre just like Jim Hughes †¦ [hes] a devil on wheels! Then, to salve her conscience over losing her temper, she would take Langston to a movie, where they sat in a segregated section of the balcony. She also took himRead MoreLogical Reasoning189930 Words   |  760 Pagessuperior job of presenting the structure of arguments. David M. Adams, California State Polytechnic University These examples work quite well. Their diversity, literacy, ethnic sensitivity, and relevancy should attract readers. Stanley Baronett. Jr., University of Nevada Las Vegas Far too many authors of contemporary texts in informal logic – keeping an eye on the sorts of arguments found in books on formal logic – forget, or underplay, how much of our daily reasoning is concerned not withRead MoreStephen P. 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In the cage, Carol Smith says she looks forward to envelopes that contain anything out of the ordinary, such as letters reporting that the donor is deceased. Or she plays mental games. â€Å"I think to myself, A goes in this pile, B goes here and C goes there—sort of like Bingo.† She says she sometimes feels â€Å"like a machine,† particularlyRead MoreProject Mgmt296381 Words   |  1186 Pagescustomers outside the United States. This book is printed on acid -free paper. 1 2 3 4 5 6 7 8 9 0 WVR/WVR 0 9 8 7 ISBN 978-0-07-340334-2 MHID 0-07-340334-2 Editorial director: Stewart Mattson Publisher: Tim Vertovec Executive editor: Richard T. Hercher, Jr. Developmental editor: Gail Korosa Associate marketing manager: Jaime Halterman Project manager: Harvey Yep Production supervisor: Carol Bielski Designer: Mary Kazak Vander Photo researcher: Jeremy Cheshareck Media project manager: Cathy Tepper CoverRead MoreDeveloping Management Skills404131 Words   |  1617 Pagesunorganized change. 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Spector, University of North Florida; and Kim Lukaszewski, SUNY, New Paltz. A book doesn’tRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 PagesTwentieth-Century World Bonnie G. Smith 83 4 The Gendering of Human Rights in the International Systems of Law in the Twentieth Century †¢ Jean H. Quataert 116 5 The Impact of the Two World Wars in a Century of Violence †¢ John H. Morrow Jr. 161 6 Locating the United States in Twentieth-Century World History †¢ Carl J. Guarneri 213 7 The Technopolitics of Cold War: Toward a Transregional Perspective †¢ Gabrielle Hecht and Paul N. Edwards 271 8 A Century of EnvironmentalRead MoreHuman Resources Management150900 Words   |  604 PagesElectric and a Japanese company, GE Fanuc is a manufacturer of factory automation and control products. 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Improving The Data Warehouse Technology Essay - 2062 Words

There is currently a very strong need for a defined and standardized process to request work related to the data warehouse. Not only does the work requests need to be standardized the development methodology needs to be defined with an agile approach fitting best with the direction and culture of the company. By clearly defining steps to both of these things the efficiency of the team will be greatly improved. They should be able to complete more projects as well as improve the quality of the products they are producing. With less mistakes and errors and more work being completed the return on investment for the data warehouse technology will be greatly increased. These changes could also drive a change in the culture of the company to become more data driven. If there was confidence in the data warehouse and the reporting coming from it as well as trust between the business departments and the data team this could drive improvement across the company. Discovering opportunities for improvement using data is the currently unrealized goal of the data warehouse. All improvements and changes and improvements outlines in this document have that goal in mind. 2 BUSINESS NEED AND CURRENT SITUATION There is currently a business need for a more formal software and systems development methodology for the data team. A standard process needs to be created and adhered to for the full development cycle starting with the submittal of an idea to the promotion process of aShow MoreRelatedCustomer Experience At The Local Branches952 Words   |  4 Pagesquestionnaire at the local branches. After collecting data from the customer survey management and the IT department will apply the customer feedback in their process to enhance the company database. By configuring their database into a crossbreed of centralized and decentralized processing and improves the banking experience. 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Le Petti Gourmet Free Essays

Jim O’Connor, President and Owner of Le Petit Gourmet, received a shocking phone call while vacation in California, which informed him that his business is going to shut down indefinitely due to the outbreaks of hepatitis A in his catering facility. Le Petit Gourmet was a family catering business that had been operating in the Denver metro area for more than 30 years. Le Petit employed between 150 and 200 people, 75 of whom were full time. We will write a custom essay sample on Le Petti Gourmet or any similar topic only for you Order Now Along with Le Petit was perceived as the most expensive and upscale caterer in Denver, O’Connor also want his business to be known for good food on all levels, from cookies to lobsters. Le petit Gourmet’s business had been on the upswing in recent years. On November 22, Health Department notified O’Connor that his kitchen manager infected by hepatitis A, and by Nov 30, the doctor confirm the case. Due to the further outbreak on Dec 30, Le Petit Gourmet is being shut down completely, and the health departments have ordered food-service workers in metro Denver area to using gloves or utensils when handling food in prevention to hepatitis A. In addition, Le Petit Gourmet employees were forbidden to work as food-handlers anywhere else until January 31. When he returned from San Francisco, Jim O’Connor found that his business and family were under siege. The media, his insurance agents, lawyers, and health department inspectors, Le Petit employees and customers were waiting for his explanation on how he going to handle the hepatitis outbreaks. Initially, he hired a public relations firm to assist him, but decided that he needed to take a more active role to save his business. First of all, he personally called the victims of hepatitis and apologized for what had happened. He also meets with his employees to calm their fears. Afterward, he make sure that his company will have enough cash flow on hands to handle this crisis by delaying payment to his vendors and negotiated a larger mortgage, because he realized that he doesn’t have income for undetermined amount of time. To win back the public on their side, O’Connor and his staff decided to dumped $45,000 of food products into the trash. Many of these items were unopened and frozen products, not part of the infected food. O’Connor was able to maintain his employees during the outbreaks, he honestly tell them that pay cut was imminent in the future, but if your stand by me and help me, I will commit to pay you back when the business is getting better. He also states to the employees that the infected person have been left Le Petit Gourmet, we are very safe working here in Le Petit Gourmet. When he have all the information he need, he held a news conference at the Le Petit Gourmet facility and explained what had happened and what he and Le Petit Gourmet prepared to do about the crisis. During the outbreak periods, other catering companies was worried that this crisis would effects their companies, so they mailed out letter to inform their clientele that this only happened to Le Petit Gourmet and will never happened against them. Due the O’Connor and his staffs diligent works, Le Petit Gourmet finally reopened on January 11, and they have their first catering job on January 14. Main Issues The main issues for this case was how O’Connor able to handle this crisis with ease and win back the reputation for his business. When the crisis first happened, O’Connor is put in a very tough spot, not only that he has face the media, health department, employees, etc†¦ they all waiting for him to inform them what is really happened behind this mess that cost by Le Petit Gourmet. I think that O’Connor did excellent job step by step to get his business reopened and back to business as soon as possible. First of all, he realized that he not going to have enough cash flow on hands to solve the problem, because he will have no income for long period of time due to the out breaks. Smartly, he asked his vendors for a delay payment, and also negotiated a larger mortgage to make sure to have enough cash on hand to solve the crisis. Money could be use to compensate the victims or pay for attorney fees, and also need to pays his employees. Second of all, he was acting as a public relations spokesperson, who called all the victims and apologized for what had happened. He also met with his employees to calm their fears by telling them that the individual to whom the initial outbreak had been traced had already left the company, we are in a very safe working environment. He honestly told his employees that pay cut were imminent in the immediate future and their long-term status at Le Petit Gourmet was cloudy, but if they can stay on his side during this difficult time, he will make commitment to help them later on. In addition, he also dumped $45,000 dollars of food products into the trash, to inform everyone that everything that has to do with hepatitis A will be destroyed and nothing will be held. I am most impress with O’Connor was that he didn’t shy away from the media, after he gather all the information he needed and collected himself personally, he held a new conference at the Le Petit Gourmet facility and explained what had happened and what he and Le Petit Gourmet as a company were prepared to do about the crisis. Finally, due to the diligent works from O’Connor and his staffs, Le Petit Gourmet was finally reopened on January 11, and got they first catering job on January 14. I believe that O’Conner manage everything very well during the crisis, he win back the reputation of his company by holding a news conference and inform everybody what has happened, and win back his employees by honestly tell them what is going to happened in the future, he didn’t hide anything from anyone. He tells everyone what he thinks and what he going to about it. How to cite Le Petti Gourmet, Papers

Hotels and the Guest Experience Management

Question: Discuss about the Hotels and the Guest Experience Management. Answer: Introduction From the last some decades, customer services and customer satisfaction has become a main field for the attention of management of the corporations. Both these perception have led a very strong impact on the company performances and customer behaviors. An accurate and effective customer service can led to customer satisfaction and can also create the way for higher profitability for the companies. Numerous studies have been conducted on the concept of customer services and its effect on increasing the companys revenues. Service sector has been the fastest growing sector across the globe from the last decades. The influences of service quality of the worlds economy have been noteworthy and also widely recognized. Companies are now offering services as the integrated solutions for the products to the customers. They are providing services as add-ons for the tangible goods. A service involves two parts, namely, the first being the service provider and the second is the consumer that see k to take service from that service provider. The major objective of this study is to review the academic literature on the stated problems and issues to measure the understanding productivity in the field of services. The purpose of this literature review is to have study on the research conducted on the service productivity. The literature review wills also categories the current the situation of services and its effect on global economies. Literature Review Customer satisfaction has become a major area of commencement in the management practices also in academic research. Though many studies have been conducted to understand the perception of customer satisfaction, but still nothing can be stated as correctly to summarize the customer satisfaction level. Customer satisfaction can be defined as the review after the consumption of the specific product or service. And for customer satisfaction, services that are offered to them are the most influential one. Services are the growing part of economy and have become a major sector for employment in many countries. The development and innovation in services are now an in-going process in many service providing firms. New types of services have emerged in the service firms as it has led the corporations to meet their respective objectives. While services can be distinguished in many characters, they have a number of characteristics that diversified them from traditional products and which also creates some challenges for the development of new offerings. There has been a noteworthy influence of services in trade markets through the mode of global value chains. Services are now accounted and responsible for 70% of the worlds total GDP but have only 20% percent contribution has been made by the services in the world trade in balance of payment terms. Though, the global supplies of services are not represented in the cross-border transactions as in value added terms, the services offered by the corporations accounts for 40% of the world trade. Labour and capital are two other forms in which the services are also traded. These two are essential form of services as the capital is accountable for the GDP of domestic countries. The character of services in the manufacturing unit of the companies is also termed as the servicification of the manufacturing units. The accountability of services is almost as third part in developed countries and in developing countries it is accountable for 26% of the economies. Services are now increasingly pro duced in the network of fragmented arrangements. In relation to the goods value chain, the network of services is less fragmented in the trade of value added statistics and its relative evidence. Services are now appeared in the production cycle of the companies in a much diversified manners (Barclay, 2000). Services can be accountable for the production of goods and can also be termed as the outputs of networked production systems. Current services provided by the corporation bodies can be defined into the value chains just like possessions and they can be automatically conveyed via satellite and other telecom systems or any other mode of communication (Avelini Holjevac Gajs?t, n.d.). Due to rapid growth in the sectors of information technology, globalization and customer preferences, the operative administration of the service schemes addresses the efficiency and the superiority issues in the approaching years. The administration of the promoting systems are still lacking from the lack of adequate systemization. The main feature of services that distinguishes it from the products is the imperceptibility, heterogeneity, and inseparability of making and depletion (Avelini Ho ljevac Gajs?t, n.d.). However, some fundamentals and techniques established in the industrial unit can be transformed to assistance the service administrations. Role of Services in Global Value Chains The measurements on worldwide dealings in the trade of amenities are strained from the balance of payments. It also reflects the dealings amongst the citizens and the non-residents (Blossfeld, Buchholz, Kurz, 2011). It has been found in a survey that the portion of amenities in the world line of work has been fluctuating around 20% since the 1990s. It has been found that the domestic services value additional is conducting more higher significance globally and also accounting for 70% global GDP. In comparison to service area trading, the part of service area value added in global GDP has enhanced by 10% from the year 1990. The main aspect of clarifying this inconsistency is that various service areas are operated that are being ramblingly personified in commodities (Bryson Daniels, 2007). Balance of Payments (BOP) figures evaluates the uncultured value of straight international trade but yet not the service area worth added contains in commodities operated around the borders. Value added services exporters comprise of the content services of the direct services exports as well as indirect services exports. However, with a percentage of 40, the segment of services in the subject of trades is still inferior that its portion of 70% in the worlds GDP (Elliott Emmanuel, 2000). A very serious question arises from this statement that why the portion of services in trades is still inferior than the services portion in GDP even when the international value only helps in adding trade. This can be clarified by the circumstance that amenities are not only transported straight and indirectly through the mode of commodities and services but also over and done with the undertaking of work and wealth (Gupta, 2012). The concepts of General Agreement on Trade in Services (GATS) also have provisions for this point. GATS has summaries four different approaches of transnational services, namely, the first being the customary nations border supplies, second as the consumption in cross border commodities, third being the commercial presence among nations and the fourth as the presence of natural persons among trading countries (Karoly Panis, 2004). The first, second and fourth mode of trade are calculated within BOP, while the third approach is examined by the Foreign Affi liates Statistics (FATS) outline. Servicification of Manufacturing Services are deliberated as the major attachment in Global Value Chains (GVCs). Servicification here is described as the manufacturing or servicizing of the increase practice of services in production department both in expressions of construction processes and trades (Kumar Bentley, 2003). Under the servicification of manufacturing, both national sourcing and worldwide sourcing have been involved. This will have a much diversified consequences for trade outlines in GVCs that depends whether the production corporation has its services input globally or domestically. Here, in domestic sources, there will be no involvement of international or cross border trade. The servicification of industrial is considerable as the service value descript for almost a third of gross trades of manufacturing businesses (Lanz Maurer, 2015). In distinction, the accountability of services in developing countries is only about 26%. This lower participation in the form of services in business exports in e merging countries is mainly in arrears to the inferior national content (Lee, 2010). But, in developed countries, the expansion of services in developed countries has been accounted about 4% since 1995, whereas declined in developing countries. The major reason that the services has expand in developed countries is due to the fact that the content of services has increased in almost all sectors in these nations. This has happened due to the enhancement in the production of transport equipment, textiles, wood and paper (Machado Diggines, 2012). While in developing countries, the services have been constant or have been declined in these certain areas. In specific terms, the portion of domestic subject has been declined and the share in cross border trade has been increased (Marks, 2009). Another reason is that the domestic forms of services reports for the popular of servicification of industrial as the intercontinental forms of services as defined by the overseas services significance is close to 12% in both developing and developed nations. In developed nations, trade in services from foreign countries add institutes, on average at nearby third of the distributed services matter, while in developing countries, internation al sourcing of services is even more essential (Mishra, Sedamkar, Bharadi, 2011). For illustration, imported service accounts for 17% in developing countries that is quite higher than the 12% of domestic service matter. Reason for declining in services Numerous researches have been conducted to regulate which procedures management issues are the furthermost essential for service offering organizations. The major reason for the declining in the services is mainly due to the fact that the demands of the consumers and reduced operating cost are forcing the agencies and corporations to pursue ways to condense the functioning cost and to upgrade the effectiveness of approachability. There has been enhancement in the stress for the growing service sector (Waters, 2010). The quality of service is mainly focused on the minds of the customer and it is demarcated as the portion of how thriving the services have met the buyer expectations. It is also to note that the service quality and customer satisfaction are very different concepts, though they are very closely interconnected. As the part of GDP is concerned, the services exports of developing countries have been fallen from their peak values of global trade if mainly due to the inflation and crisis of the 2009-10. However, the export of the services in the shares of GDP has not really been recovered from the obstacles in the speed of growth. Trade was expected to be grown in upcoming years with the percentage of 6 to 8 which is very surprising (Waters, 2010). The entire global economy is facing challenges in the contents of slow growth and also due to the potential impact of Brexit. As the manufacturing contents continues to be decrease, as it is happening from the last few years due to the slow progress of construction. The study examines the starring role of services in the segment of Global value chains. The study also focuses on the investigation of worldwide trade of services construction. It identifies that the services enters into value chains in the forms of inputs or enablers in the production process. However, both domestic and internationally, services are a major area of concern and opportunities. The study identifies that services are very important in the manufacturing process. Services are accountable for practically third of the gross transfers in trade commerce of industrialized countries and for about 26% in developing countries. References Avelini Holjevac, I. Gajs?t, D. Total quality management. Barclay, L. (2000). Foreign direct investment in emerging economies. London: Routledge. Blossfeld, H., Buchholz, S., Kurz, K. (2011). Aging populations, globalization and the labor market. Cheltenham: Edward Elgar. Bryson, J. Daniels, P. (2007). The handbook of service industries. Cheltenham, UK: Edward Elgar. Elliott, J. Emmanuel, C. (2000). International transfer pricing. London: CIMA. Gupta, A. (2012). Digital library and education. New Delhi: Pearl Books. Karoly, L. Panis, C. (2004). The 21st century at work. Santa Monica, Calif.: RAND. Kumar, S. Bentley, P. (2003). On growth, form and computers. Amsterdam: Elsevier Academic Press. Lanz, R. Maurer, A. (2015). Services and global value chains. Geneva: World Trade Organization, Economic Research and Statistics Div. Lee, J. (2010). Service economies. Minneapolis: University of Minnesota Press. Machado, R. Diggines, C. (2012). Customer service. Lansdowne, South Africa: Juta. Marks, D. (2009). Accounting for services. Amsterdam: Aksant. Mishra, B., Sedamkar, R., Bharadi, V. (2011). Proceedings of the International Conference Workshop on Emerging Trends in Technology 2011. New York: ACM. Waters, C. (2010). Global logistics. London: Kogan Page.